Our goal is to make a product you'll love to use so if you don't, send it back within 28 days and we'll give you your money back. This can be done by completing the "CONTACT US" section of this page within 28 days. The items must be intact, complete and undamaged.
As standard Indiegogo reserves 5% of all funds raised in a campaign to make sure that refunds can always be issued. We will however strive to solve any issues that you have and ensure that all parties are satisfied before it comes to this.
At Mont.Black we aim to produce products that you will use for years to come. To this end, we offer a 2 year warranty with all of our products, however this is not a typical warranty.
As part of our commitment to be a sustainable manufacturer we strive to reduce waste. As such, we will first aim to repair and refurbish your product. If this is not possible the pole will then be recycled and you will be provided with a brand new one.
Warranty void or over? No problem, we can still try repair it for you using any leftover parts from past production runs. If it can't be repaired we'll let you know and give you the option to recycle it or have it sent back to you.